How to post a Session Log

Adding a Session Log to a Xumm Support ticket

It is often helpful to include a copy of a Xumm Session Log in tickets to assist in troubleshooting issues.

To view attach a Session Log to an Xumm Support ticket, please follow these instructions:

Launch Xumm, then press the Settings button.

Tap the Advanced option.

Tap the Session Log option.

On the Session Log screen, press the meatballs menu

then press the Copy option.

Press the back arrow.

Press the back arrow again.

Press Questions & Support option

If you are already dealing with a support agent and they have requested that you send a Session Log, choose the ticket you have been working with. (Otherwise, choose Ask a question)

Press Write a reply.

Press and hold inside the text box then choose Paste.