Xaman Help Center
English
English
  • Welcome to the Xaman Help Center!
  • Getting started with Xaman
    • 💙Understanding the Xaman Service Fee
    • 🎉Xaman 4.0
    • How to create a RLUSD Trust Line
    • 💸What is Xaman?
      • Understanding Self custody
      • Where are your funds stored?
      • Xaman & natural disasters
      • Common misconceptions
    • Installing Xaman
    • Your first XRP Ledger account
      • How to create an XRP Ledger account
    • Activating an account (XRPL)
      • From GateHub
      • From Uphold
      • From Kraken
      • From Crypto.Com
      • From Coinbase
      • From Kucoin
      • From Binance
      • From Bitrue
      • From Bitstamp
    • Importing your account (XRPL)
      • Should I import my XRP Ledger account into Xaman?
      • ...with Secret Numbers
      • ...with a Family Seed
      • ...with a Mnemonic
      • ...a Xaman card
      • ...in Read Only mode
      • How to import an XRP Ledger account from a hardware wallet
    • Buying XRP
      • Banxa
      • BTC Direct
      • Guardarian
      • Topper
      • C14
      • Xaman On/Off Ramp
    • Sending tokens to Xaman
    • Sending XRP to Xaman
    • Sending tokens from Xaman
    • Sending XRP to Moonpay
    • How to convert a Read only account to Full Access
    • Deposit to Exchange Didn’t Arrive
    • Can Xaman reverse, freeze or undo a transaction?
    • Can I view/export my account secret?
    • I've lost my account secret!
    • Accessing your XRP Ledger account
    • General Terms and definitions
    • How to create a Trust Line
    • How to test your Account Secret
    • How to Rekey an XRP Ledger (XRPL) Account
    • How to disable the Master key
    • How to enable the Master Key
    • How to configure biometrics
    • Displaying XRP value
    • How to migrate from Toast Wallet to Xaman
    • Why adding / generating & confirming "Secret Numbers" is not user friendly
  • Learning more about Xaman
    • 📱Got a new phone?
    • 🪙Supported tokens
    • Adding an Icon/Logo to a Trust Line in Xaman
    • Cashing out your XRP
    • Cashing out with GateHub
    • Adding Euro tokens via GateHub
    • Xaman & the Flare network
    • Xaman & AMM
    • Xaman & Fractal ID
    • Spam on the XRP Ledger
    • How to set the currency
    • How to change your Email Address
    • KYC
    • xApp Publishing
    • How to Get a Token Added to the Xaman Short List
    • Destination tags
    • How to recover a Casinocoin (CSC) account
    • GateHub’s issued tokens
    • How to send SGB to BiFrost
    • Taxes and your XRPL/Xahau accounts
    • How to reset the 6 digit passcode
    • Resetting the (account) signing password
    • Deleting an XRPL account
    • Official communication channels
    • NFTs
      • NFT Burn Process
    • Does Xaman offer Staking?
    • I've been scammed!
    • How to take a screenshot
    • Moving your XRPL account to another wallet
    • Feeling Generous?
    • How to access Testnet on XRP Ledger
  • Configuring Xaman
    • Understanding the Settings Options
      • How to take a screenshot
      • Events screen
      • Security screen
      • How to post a Session Log
      • Third party apps
  • XAMAN (TANGEM) CARDS
    • All about Xaman (Tangem) cards
    • Getting started with your new cards 🤗
    • How to configure a backup signing account
    • Creating a pin on your card
    • Best Security Practices Using the Xaman (Tangem) Cards
    • Lost or damaged cards
    • How safe is a card?
    • How to link an existing account to a Xaman card
  • ALL ABOUT XAPPS
    • Xaman xApps
      • Account Worth
      • Account Merge
      • Vanity Address xApp
      • Get Cards
      • DEX Trade
        • The price difference between selling and buying is too high
      • Path Finding
      • Xumm Pro Beta
      • Buy/Sell XRP
    • XRPL Services
      • Token Trasher
        • How to remove a Trust Line
        • How to get rid of tokens
      • Escrow creator
        • How to release an escrow
      • Token creator
      • Xahau Import
    • XRP Community
      • Trust in the XRPL Community
      • CasinoCoin Lobby
      • XRP Ledger TipBot
      • UniSpend
      • Transaction Exporter
      • Gatehub Trade
      • Stably xApp
    • Xahau xApps
      • Balance Adjustment
      • XAH Teleport
      • Voucher
  • Xaman Pro
    • 😎What is Xaman Pro?
    • How to subscribe to Xaman Pro
    • Features of Pro
      • Profiles
        • All about Profiles
        • What is PayString?
        • Setting up your Xaman Profile
      • Push notifications
      • Accounts
      • Xaman App early access
      • Free Tangem Card
      • Premium Support
      • Vanity addresses
  • Security and Xaman
    • All About Security
      • How secure is Xaman?
      • Has Xaman been audited?
      • Upgrading your encryption
      • Xaman (Tangem) Cards
      • 2FA and Xaman
      • Account present on another device
      • Quantum Attacks and Xaman
  • XRP Ledger resources
    • XRP Ledger Concepts
      • Video: Reserves and Fees on the XRPL
      • About Reserves
      • Payment Channels
      • Multi Signature
      • Understanding fiat currencies
  • Release notes
    • Current release
    • Previous releases
      • 😎Updating to Xaman v2.8.2!
      • Xaman v2.8
      • Xaman v2.6 (Formerly Xumm)
      • Xumm v2.5
      • 🥳Updating to Xumm v2.5!
      • Updating to Xumm v2.4
      • Xumm v2.4
      • Xumm v2.3.1
      • Xumm v2.3.0
      • Xumm v2.2.8
      • Xumm v2.2.6
      • Xumm v2.2.5
      • Xumm v2.2.3 / v2.2.4
      • Xumm v2.21
      • Xumm v2.0
      • Xumm v1.0.0
      • Xumm v0.6.0
      • Xumm v0.5.2
      • Xumm v0.5.1
  • About Xaman & XRPL Labs
    • About XRPL Labs
    • 👨‍👩‍👧‍👧The XRPL Labs/Xaman team
      • 📺Team: Ali, Satish & Koen
      • 📺Team: Richard & Tristan
      • 📺Team: Chris & Alex
      • 📺Team: Tom & Kevin
      • 📺Team: Dominique & Dirk Jan
      • 📺Team: Patrick & Will
      • 📺Team: Mai
      • 📺Team: Denis & Robert
    • Xaman vs. Ripple
    • Privacy Statement
    • Terms of Service
    • Responsible Disclosure Policy
    • Switching from Ledger to Xaman
  • Xahau
    • Activating a Xahau account
      • Activating an XRPL account on Xahau
      • Activating a Xumm card account on Xahau
      • Activating a Vanity Account on Xahau
      • How to send XAH from GateHub
      • How to send XAH from Bitrue
      • Via another Xahau account
    • Understanding the XAH token on the XRP Ledger
    • Understanding Reserves on Xahau
    • Understanding Trust Lines on Xahau
    • How to create a XAH Trust Line in your XRPL account
    • How to create a Trust Line (Xahau)
    • How to create an Evernode Trust Line
    • How to trade XAH coins
    • How to Rekey a Xahau account
    • How to trade Evernode (Evr) tokens
    • How to send XAH to GateHub
      • How to send XAH Tokens to GateHub - Hosted account
      • How to send XAH Tokens to GateHub - Self Custodial account
      • How to send XAH coins to GateHub - Hosted account
      • How to send XAH coins to Gatehub - Self Custodial account
Powered by GitBook
On this page
  • What is an account secret?
  • Why is an account secret important?
  • Can I view an account secret in Xaman?
  • I can't find my account secret. What are my options?
  • Frequently asked questions
  • I can prove that I own the account. I went through the KYC process. I can prove I activated it. I can provide ID that I own it. Doesn't that make a difference?
  • If I have a bank account or an account with a crypto exchange, they can access my funds, why can't Xaman access my funds for me?
  • I already have my account secret but it accesses another account!
  • ...but I'm sure my account secret is correct...

Was this helpful?

Export as PDF
  1. Getting started with Xaman

I've lost my account secret!

I can not find my Secret numbers / Family seed / Mnemonic

PreviousCan I view/export my account secret?NextAccessing your XRP Ledger account

Last updated 6 months ago

Was this helpful?

What is an account secret?

Have you ever heard the saying,

"Not your keys, not your crypto"

On the XRP Ledger, an account secret is the private key to your XRPL account. It is how you get full access your XRPL account.

An account secret comes in three main forms:

  • Secret numbers - If you created your XRP Ledger account using Xaman (formerly Xumm), you would have received a set of secret numbers consisting of 8 rows, (A-H), each with 6 digits.

  • Family Seed - A 29 character string of numbers and letters starting with the letter "s".

    A typical family seed looks something like this:

    sn3e4r5t6ygtfr5tgy6tr4edse3wq

  • Mnemonic - A set of 12, 16 or 24 words chosen from the .

Xaman is fully compatible with all three account secret formats.

Why is an account secret important?

The XRP Ledger is a decentralized network. It does not have any administrator functions. It does not have any 'back doors' which allows access to an account. There is no 'secret way' to access an XRPL account. They only way to get full access an XRPL account is with the correct account secret. An account secret is important because it is the only thing that will allow you to get full access to an XRPL account.

Can I view an account secret in Xaman?

No.

Xaman does not have the ability to display or recover an account secret. It was designed specifically to NOT display them just in case your phone was ever stolen or compromised.

You can read more about this here:

I can't find my account secret. What are my options?

Option 1 - You still have existing access on your device

Are you able to access your XRPL account on your mobile device and you can you still sign transactions on your account?

If so, you can create a new XRP Ledger account using Xaman then move your assets over to the new account. Here's how to do this:

1) Press Settings then Accounts.

2) Choose + Add account then Create a new account

3) Once you have completed the steps (and written down your new secret numbers), you can activate it with 10 XRP, then start moving your assets over to your new account using the Send feature on the main page of Xaman.

Note: You will need to create Trust Lines for any tokens you might have and arrange to move any NFTs with your NFT platform.

By creating a new account, you will get a new set of secret numbers which you can use to access your account on your phone.

Option 2 - You have existing access on another device

Do you have an old phone or mobile device which still has signing access to your account. Does anyone else have signing access to your account? (Family member) If so, you can run through the steps in Option 1 to create a new account.

Option 3 - You created your XRP Ledger account using another wallet or platform

If you used another wallet to create your XRP Ledger account, it is possible that they might have a recovery option or utility to recover your account secret. You can try contacting them and see if they have any options for accessing your account secret.

Option 4 - Your account was created during the Casino Coin swap.

If your account was created during the Casino Coin swap, there is a special set of instructions for recovering an account. Check out this article for more information:

Option 5 - Someone else knows your account secret.

Have you shared your account secret with anyone? (Family member?) Was anyone else with you when you created your XRPL account? If so, do they have a copy of your account secret? If they do, you can use it to access your account.

Option 6 - You have configured a backup account.

One of the features on the XRP Ledger is the ability to configure a "regular key" on an account.

Frequently asked questions

I can prove that I own the account. I went through the KYC process. I can prove I activated it. I can provide ID that I own it. Doesn't that make a difference?

The XRP Ledger is a decentralized network. There is no central authority for you to prove your identity to. The KYC process has nothing to do with the private keys to your XRP Ledger account. When you go through the KYC process it does not 'link' your personal information to your private keys nor does it grant you access to your XRPL account. The only way to access an XRP Ledger account is if you know the private keys (account secret) for it.

If I have a bank account or an account with a crypto exchange, they can access my funds, why can't Xaman access my funds for me?

Banks and crypto exchanges offer 'custodial' accounts.

For example, if you were to open an account with a crypto exchange, you would go through the KYC process and they would create a record in their internal database containing all of your personal information. They would then create an account on their internal systems and assign you a password to access it. If you ever lost your password for your account with them, they would go into their company database and simply change it for you. They can do that because they created your account. They control your account. They control your personal information. They have full custody of your funds and have complete control over them.

Self custody accounts on the XRP Ledger do not work that way.

When you create an XRPL account, you do not have to go through KYC. You do not have to provide personal information about yourself. You are interacting directly with the XRP Ledger. There are no internal databases. No records of your personal information. No centralized authority. No 'middle men'. It is just you and the XRP Ledger. Xaman is an application which allows you to interact with the XRP Ledger by managing your account secret. It does not have access to your account.

I already have my account secret but it accesses another account!

If you import your account secret into Xaman and you get a different r-address, you actually imported another XRPL account that has not been activated, and does not contain your balance and tokens.

The only way to get full access to your account, is by importing the correct account secret.

Importing the correct account secret into Xaman will always result in the same r-address, with balance and tokens in place.

...but I'm sure my account secret is correct...

Xaman is just an interface to the XRP Ledger.

When you enter an account secret into Xaman, it provides you access to the XRPL account that the account secret belongs to. Xaman can only access the account that the account secret belongs to.

Imagine a big apartment building with about 340 undecillion apartments in it. Each apartment has a lock on the door and there is only one key that opens that lock. When you create an XRP Ledger account, you basically get the one and only key to one of those apartments. There are many other keys that fit other apartments, but your key is the only one that fits your apartment. When you enter your account secret into Xaman, it searches through all 340 undecillion apartments and finds the only apartment which your key opens. Your key will not open any other apartments. It will only open one apartment. Xaman can not open another apartment with your key. It can only open the apartment that the key belongs to.

Consider the possibility that there is another account secret for your account.

The XRP Ledger allows an account to authorize a secondary key pair, called a , to sign future transactions on an account. If you have configured a regular key on your account, you can still access the account using the regular key account.

BIP 39 list
Can I view/export my account secret?
regular key pair
How to recover a swapped CasinoCoin XUMM accountCasinoCoin
Assign a Regular Key Pair
Logo
Logo